Tag: CRM

Gartner Survey of CIOs Shows Virtualization, Cloud Computing among Top Priorities in 2013

Enterprises realize on average only 43 percent of technology’s business potential, according to a global survey of CIOs by Gartner, Inc.’s Executive Programs. That number has to grow for IT to remain relevant in an increasingly digital world. The worldwide survey was conducted in the fourth quarter in 2012 and included 2,053 CIOs, representing more… Continue reading Gartner Survey of CIOs Shows Virtualization, Cloud Computing among Top Priorities in 2013

SugarCRM Announces New Technology Integration With VMware vFabric Application Director 5.0

SugarCRM, the market-leading customer relationship management (CRM) company that enables effective customer engagement enterprise-wide, today announced a new technology integration with VMware, the global leader in virtualization and cloud infrastructure. The integration between SugarCRM and VMware vFabric™ Application Director™ 5.0 allows organizations to choose the type of cloud environment that best aligns with their business… Continue reading SugarCRM Announces New Technology Integration With VMware vFabric Application Director 5.0

LiveVox Adds Integrated ACD/PBX to Cloud Contact Center Suite

LiveVox Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced that it has developed an integrated ACD/PBX for its highly scalable cloud call center suite. The integration of the Cloud ACD/PBX eliminates the need for expensive and limited site-premised PBXs while delivering advanced call routing, back office support and… Continue reading LiveVox Adds Integrated ACD/PBX to Cloud Contact Center Suite